Ensuring that a few simple things are set up on your network can make a significant difference to how much your teachers and students can get out of Firefly.
Several of the tips below require making changes to Group Policy. Make sure that you refresh the policy across all your client machines to ensure any changes are picked up, and be aware of different policies that might apply to different groups of users – e.g. staff, senior staff and pupils. You may have to change several policies to have the same effect for all users.
Update your browser
Whilst Firefly can be viewed on any browser going back to IE7, in order to be able to edit, the most recent version of each browser available must be available. Please see our list of supported browsers for more information.
Configure your firewall for Apple’s push notifications
Firefly’s mobile apps make use of Apple’s push notifications infrastructure which require certain firewall/proxy settings to be in place to ensure reliable delivery of push notifications. The following article explains which ports need to be available and for what purpose: http://support.apple.com/kb/ts4264?viewlocale=en_us&locale=en_us
Configure your mail server to whitelist email sent from Firefly
Firefly sends emails through our own cloud email service, which we provide free of charge for schools. Sometimes e-mails sent from our service end up in school spam filters. To whitelist all emails sent through Firefly, please make sure the domains
ffmsg.com are whitelisted on your mail server.
Add 3rd party web services to the proxy bypass
Firefly makes use of many other services available on the web such as YouTube, Vimeo and Office Online. Whilst the availability of these on the school network is entirely the choice of each school, Office Online is one where the only content viewable on Firefly is generated by the school in the first place. Unblocking access to Office Online allows Office documents to be viewable in the Firefly page.