Resetting passwords

Manually reset a user's password on their behalf.

There may be times where teachers cannot login to Firefly after activating their cloud account. In these situations, you can quickly reset their password to something you can manually set.

Please note these instructions are for cloud sites. If you're locally hosted, it's more than likely that you're using Active Directory to create users and manage passwords, so you'll need to reset the password from there.
Before you start, please make sure the teacher has first activated their account by clicking the green activation link on the login page. It doesn't matter if they don't receive an email.
  1. Open the Control Panel.
  2. Select the Users tab.
  3. Choose Reset password(s).
  4. Start typing in the name of the user or group in the pop up bar, then select the desired username from the drop-down options. Add one user at a time to avoid unintended results.
  5. Reset their password:
      • If you want Firefly to generate a password for you, select All the passwords will be immediately reset to random values and each user will be emailed a prompt to choose a new password.
      • If you want to choose a password for that user, choose Reset users or groups and manually distribute passwords. You will be prompted to download a CSV file of the new passwords. Then, select Add a manual password override and enter a password for the user.
  6. Add a password of your choice following the rules. 

    Teachers will be able to change their password, so it's best to keep the password generic at this point.

  7. Select Password Reset to complete the process.

Wait 30 seconds before inviting the teacher to log in again.