If you're experiencing issues with Firefly, use our troubleshooting guides to find out more about the most common causes and potential fixes.

If you're still having problems after trying out the solutions outlined in this section, please don't hesitate to get in touch with our friendly Support team at [email protected] for further assistance.

Firefly Health Check

Run the Firefly Health Check to help you identify underlying setup issues.

Content & editing

Is a page broken or misbehaving? Are you experiencing issues with content and resources within a Firefly page?

Access to the site

If you're having trouble accessing your Firefly site, here are some simple things to check.


Inaccurate timetables? Issues with the way timetables are displayed?

Users, groups & login

Having issues with users, groups or Firefly login?

Mobile apps

Experiencing issues with Firefly for Student and/or Firefly for Teachers mobile apps data?